How do I inquire about custom printed fabric?

How Do I Inquire About Custom Printed Fabric?

Please contact our printing department at [email protected] or call us at 1.276.634.0115.  We are open from 8:30am – 5:00pm EST Monday – Friday.

I Need A Particular Fabric That Is Not Listed On Your Website, What Do I Do?

Contact us at [email protected] and we can discuss sourcing the item for you.

How Do I Know If The Stretch Is Suitable For My Particular Needs?

Each one of our fabrics includes stretch factor in the description but we encourage you to purchase a fabric swatch card before ordering to ensure that the stretch capabilities are suited to your particular application.

Are The Color Representations On Your Website Accurate?

We encourage you to purchase a fabric swatch card before ordering to ensure color matching relative to your particular needs.  Various computer monitors display color differently, so it is very important that you make sure of color matching before purchasing fabric.

What Is Your Return Policy?

We take pride in offering a premium product to our customers.  Our fabrics and products are custom printed (where specified), cut and inspected prior to shipping, with special care and attention to detail.  Because of this all sales are final.  Customer satisfaction is of utmost importance to us.  If you have any questions please contact our customer service department by clicking here:  Contact and Support

What If My Package Arrives Damaged?

We take great care to insure all packages leave our warehouse in pristine condition.  We cannot be held responsible for any damages that occur to product and/or packaging during transit.  Please contact the carrier/shipping provider in the event that your package is damaged in transit.

How Much Does It Cost To Ship Internationally?

Solid Stone Fabrics ships internationally using USPS.  All shipment costs are based on weight, size and destination of package.  Shipping rates and available options are calculated during the checkout process.  

*Please note that due to USPS International multiple package shipping regulations for certain locations, if your order exceeds 80 lbs, you may be contacted by Customer Service after order placement, to adjust shipping costs.

Do You Ship Internationally?

International shipping options are available.  Shipping rates and available shipping options are provided at checkout.  If you attempt to place an order and your shipping destination is not found, please contact customer service at [email protected] so that we may add your destination.

How Long Does It Take For You To Prepare And Ship My Order?

All ground orders leave our warehouse within 2-5 business days of order placement, with the exception of digitally printed items, which ship within 5 - 10 business days of order placement.  All expedited shipping orders, including Next Day Air, 2 Day and 3 Day speeds, will be shipped same day, if order is received by 12:00 noon EST.  Expedited orders received after 12:00 noon EST, will ship the following business day.   Orders are not shipped on holidays or weekends.

*Orders that exceed 500 yds will need to be scheduled for a freight service.  Please contact our Customer Service department for further details.

What If I Have My Own Shipping Account Number?

Please contact our customer service department at [email protected].