FAQ Categories

Questions?

Contact us

Please contact our printing department at [email protected] or call us at 1.276.634.0115.  We are open from 8:30am – 5:00pm EST Monday – Friday.

Contact us at [email protected] and we can discuss sourcing the item for you.

Each one of our fabrics includes stretch factor in the description but we encourage you to purchase a fabric swatch card before ordering to ensure that the stretch capabilities are suited to your particular application.

We encourage you to purchase a fabric swatch card before ordering to ensure color matching relative to your particular needs.  Various computer monitors display color differently, so it is very important that you make sure of color matching before purchasing fabric.

We take pride in offering a premium product to our customers.  Our fabrics and products are custom printed (where specified), cut and inspected prior to shipping, with special care and attention to detail.  Because of this all sales are final.  Customer satisfaction is of utmost importance to us.  If you have any questions please contact our customer service department by clicking here:  Contact and Support

We take great care to insure all packages leave our warehouse in pristine condition.  We cannot be held responsible for any damages that occur to product and/or packaging during transit.  Please contact the carrier/shipping provider in the event that your package is damaged in transit.

Solid Stone Fabrics ships internationally using USPS.  All shipment costs are based on weight, size and destination of package.  Shipping rates and available options are calculated during the checkout process.  

*Please note that due to USPS International multiple package shipping regulations for certain locations, if your order exceeds 80 lbs, you may be contacted by Customer Service after order placement, to adjust shipping costs.

International shipping options are available.  Shipping rates and available shipping options are provided at checkout.  If you attempt to place an order and your shipping destination is not found, please contact customer service at [email protected] so that we may add your destination.

All ground orders leave our warehouse within 2-5 business days of order placement, with the exception of digitally printed items, which ship within 5 – 10 business days of order placement.  All expedited shipping orders, including Next Day Air, 2 Day and 3 Day speeds, will be shipped same day, if order is received by 12:00 noon EST.  Expedited orders received after 12:00 noon EST, will ship the following business day.   Orders are not shipped on holidays or weekends.

 

*Orders that exceed 500 yds will need to be scheduled for a freight service.  Please contact our Customer Service department for further details.

Please contact our customer service department at [email protected]

Solid Stone Fabrics ships by FedEx, USPS and UPS.  Carrier depends on final destination of order.  Shipping rates and available carriers are calculated/provided during the checkout process.

Please select the desired shipping speed from the drop down menu at checkout.

Domestic USA orders, International orders and orders shipping to Hawaii and Alaska are based on the size, weight and destination of the order.  All available shipping methods and costs are calculated at checkout.

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Please contact our printing department at [email protected] or call us at 1.276.634.0115.  We are open from 8:30am – 5:00pm EST Monday – Friday.

Contact us at [email protected] and we can discuss sourcing the item for you.

Each one of our fabrics includes stretch factor in the description but we encourage you to purchase a fabric swatch card before ordering to ensure that the stretch capabilities are suited to your particular application.

We encourage you to purchase a fabric swatch card before ordering to ensure color matching relative to your particular needs.  Various computer monitors display color differently, so it is very important that you make sure of color matching before purchasing fabric.

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Please contact our printing department at [email protected] or call us at 1.276.634.0115.  We are open from 8:30am – 5:00pm EST Monday – Friday.

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